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ROC Weekly Management & Mindset Segment
Increasing Employee Happiness to Foster Loyalty, Teamwork, and Increased Client Satisfaction for Your Rehab Center
The importance of employee happiness extends beyond the environment of your workplace. It can lead to more productivity, increased client satisfaction, and overall improved processes for your business. There are many ways you can encourage, contribute to, and measure employee happiness in your rehab center.
Why is employee happiness important?
There are a number of benefits to employee happiness, including:
Improves employee retention: If your employees are unhappy, they are more likely to leave your company to find a new job. This leads to more stress on your HR teams and drains money and time resources.
Encourages productivity: Happy employees are more likely to be productive. Both their mood and their feelings towards the company promote better performance.
Leads to better customer service: Staff happiness typically means that your clients are interacting with employees who are friendly and positive. This leads to higher client satisfaction.
Increases creativity: Happy employees typically are more creative and work smarter than employees who are unhappy. When employee morale is high, employees take educated risks compared to stressed-out workers, who tend to be more distracted. This is due to increased confidence, a forward-thinking mindset, and excitement about contributing to the company.
How to measure employee happiness
Here is a list of methods you can use to assess the overall happiness of your staff:
Surveys- You can create staff surveys to assess their feelings and help understand the overall morale of your team. Consider adding room for staff to make suggestions on how to improve.
Feedback platforms- Consider utilizing a feedback platform to streamline the data collection process and asses the levels of happiness and satisfaction among your team.
One-on-one meetings- Invite members of your staff for brief meetings to help learn more about their feelings and opinions of the business. This can help develop a connection with employees and encourage them to share their feeling in a private setting.
How to keep employees happy
Here is a list of ways you can help keep your employees happy:
Promote a positive work environment
Creating a positive work environment is one of the best ways to keep employees happy. Acknowledge successes, treat your team to a paid lunch, and help them develop in their role and as professionals.
Set an example
As a leader in your rehab center, be the one to enter work with a smile on your face and help make everyone feel valued and important in their role. By setting the tone and energy of the workplace, you also encourage others to have positivity. Consider your words, behavior, and body language.
By encouraging your staff to take regular breaks, you can help avoid burnout and unhappiness. It can also encourage your team to work hard when it counts. Watch your team and if you notice someone getting stressed or overwhelmed, encourage them to take a moment for themselves. They can go for a walk, get a snack, or engage in a conversation with someone else who could use a moment away from their duties.
Don’t micromanage and don’t over calculate
Providing direction and oversight of your employees is important, but make sure you aren’t overstepping. Employees thrive when they can approach tasks in their own way; micromanagement can stifle creativity and foster resentment. Focus on encouraging and guiding, rather than monitoring every move they make. If there is a project or task that an employee is particularly motivated by, encourage them to pursue it. Likewise, let go of “keeping tabs” on what is being done around your rehab facility. Losing the “if I do this, they should do this in return” mentality will help you stay focused on doing what is right, and will in turn encourage your employees to do the same.
Showing appreciation or gratitude can help your staff feel like they are appreciated, can help build your relationships with each member, and can encourage them to continue doing good work. Be sure to give praise when it is warranted.
Encourage sleep and exercise
Both sleep and exercise help boost staff concentration, creativity, energy, and mood. Encourage your staff to get enough sleep and exercise. You can even create a friendly challenge among the group with a prize for the winner.
Learn more about your team
Ask questions and engage in conversation with your team members to learn more about them and stay engaged in what is going on in their lives. By maintaining rapport with each staff member, you can develop connections that will help keep your employees happier and more loyal to the company.
Create a career pathway
Engage in frequent career planning conversations with your staff to remind them that you value their presence and are motivated to help them succeed. Offer training and identify advancement opportunities that are available in your company. If there is no clear outline of their next goal, employees may lose motivation and feel that there is no point in their hard work.
Prioritize work-life balance
Work to ensure that your employees’ experience with your company is part of a larger picture of an enriching life. By acknowledging and supporting a healthy work-life balance, they are more likely to feel connected to the organization and appreciate its role in their life.
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